January 1, 2025
At Sustainable Creative, we are deeply committed to providing high-quality coaching, digital resources, and community support to help independent artists grow sustainable careers.
Because our offerings involve digital products, downloadable materials, and live coaching, we must maintain a clear and fair policy regarding refunds and cancellations.
All sales of digital products (including masterclasses, course modules, and downloads) are
final. Due to the immediate access and consumable nature of these resources,
we do not offer refunds once a purchase is completed.
Purchases for coaching programs, including live group or 1-on-1 sessions, are also non-refundable unless explicitly stated in your agreement.
If you received a custom agreement that includes a guarantee window (e.g. a 30-day refund window), that agreement will override this policy.
Membership-based services (such as community subscriptions) are
billed automatically on a recurring basis. You may cancel at any time to avoid future charges, but
we do not offer refunds for prior payments once a billing cycle has started.
To cancel your membership, please send a written request our email.
Cancellations must be received
at least 48 hours before your next billing date to ensure you are not charged for the upcoming cycle.
You will continue to have access until the end of your current paid period.
Exceptions & Special Cases
We want you to feel supported. If you believe a billing error has occurred, or you’re experiencing a unique circumstance (medical, family, or otherwise), please reach out to us and our team will review your case.
Our Commitment
We stand behind our coaching and programs, and we expect you to show up ready to work and grow. By purchasing from Sustainable Creative, you acknowledge that results vary by individual and depend on your own effort, consistency, and implementation of the guidance provided.
If you have any questions or concerns regarding this policy, please don’t hesitate to reach out.